I have been celebrating my Scottish heritage for many years now and during that time I have purchased myriad items from different shops and online companies. Scottish Creations came across my radar recently and I placed an online order for a few items that stood out to me. Almost immediately after placing the order I received a phone call from the shop apologizing that one of the items had recently gone out of stock. Hilary was nice enough to offer an alternative choice that could be shipped immediately. This simple act of thoughtful communication meant that I could get my products within a few days (during the holiday season no less). The alternative selection was a fantastic substitute that will be a welcome addition to our home. By combining outstanding product quality with personalized, caring customer service, Hilary and Scottish Creations have assured themselves a customer for life. - John, MA